SBI One Time Password (OTP)

We present below the FAQ for OTP from SBI which is more or less applicable for all the banks same way as all are governed by RBI guidelines.

What is the One Time Password (OTP) that is required for Online Transactions on my SBI Card?

Earlier, you were required to register your SBI VISA/MasterCard for Verified by Visa/ MasterCard Secure Code and set a static password that you would then enter for every online transaction on the 3D Secure page for authentication.

SBI Card will now send you a new 6 digit numeric  One Time Password (OTP) to your registered mobile no. every time that you initiate an online transaction.  You will need to enter this OTP on the 3D Secure page to authenticate your transaction.

Where will I receive the One Time Password (OTP)?

• You will receive the OTP for all your online transactions on the mobile no. registered with your SBI Card. To register or update your mobile no. today, call the SBI Card helpline at 39020202 or log on to www.sbicardcom.
• Once you have updated your mobile no., you will start receiving the OTP for online transactions after 28 hours.

Can I generate this One Time Password (OTP) before the transaction?

No. The One Time Password (OTP) would be automatically & instantly sent on your mobile no. registered with your SBI Card, after you have started the transaction and entered your card details.

Can I use one OTP for more than one transaction?

No. Every 6 digit OTP merchant and amount specific and hence is valid only for that particular transaction and cannot be used for any other transaction. The OTP SMS verbiage sent to you will also mention the merchant name and the amount of the transaction for easy identification. Every OTP is valid only for 10 min.

I was doing an online transaction and have received the OTP for the same. However, I have not used the OTP yet. I have started another online transaction and have also received the OTP for the new transaction. Can I now complete both the transactions?

Yes. You can do more than 1 transaction at a time and you will receive a separate OTP for every transaction. The OTP SMS verbiage sent to you will also mention the merchant name and the amount of the transaction for easy identification.

You can successfully complete all your transactions as long as the OTPs for those transactions are still valid.

For how long is the OTP valid?

Each OTP is valid for 10 minutes or one successful usage whichever is earlier.

What happens if I input the OTP incorrectly?
 

• You can enter the OTP incorrectly a maximum of 3 times. After 3 unsuccessful OTP attempts, your SBI Card will be blocked for 3D Secure Online transactions. You may continue to swipe your card at point of sale but you will not be able to do any online 3d secure transactions.
• To get your card activated for online transactions, please call SBI Card helpline at 39020202 immediately.

What happens if I do not receive the OTP?

One Time Password (OTP) would be instantly sent on your mobile no. registered with your SBI Card, after you have started the transaction and entered your card details. If you do not receive the OTP, please check if your mobile no. registered with your SBI Card is correct or not.

If the registered details are correct, you can request for the OTP to be re-sent to you by clicking on the link in the below message displayed on the screen-‘If you have not received the OTP yet, please click here to request again for your One Time Password’.

How many times can I request for an OTP to be re-sent to me?
 
You can request for an OTP to be re-sent to you up to maximum of 5 times. If you have exhausted the no. of attempts and have still not received the OTP, please re-start the transaction.

I see a message that my mobile no. is not updated with SBI Card? What should I do?
 
This message means that the OTP cannot be sent on your mobile no. since you have not registered your mobile no. with SBI Card. To register your mobile no. today, call the SBI Card helpline at 39020202 or log on to www.sbicardcom.
 
Once you have updated your mobile no., you will start receiving the OTP for online transactions after 28 hours.

I see a message that my SBI Card details are currently not available. What should I do?

Please call SBI Card helpline at 39020202.

I hold an Add-on SBI Card and I want to do an online transaction? How can I receive the OTP for the said transaction?

Every time that an online transaction is initiated on an Add-on SBI Card, the OTP for that transaction is sent to registered mobile no. of the primary cardholder. You may contact your primary cardholder to get the OTP for the transaction initiated on your Add-on Card.

What if the OTP is not requested by me?
 
If you have received an OTP and neither you nor your Add-on cardholder has initiated the online transaction at the merchant and for the amount as specified in the OTP message, please call the SBI Card helpline at 39020202 immediately.

What if the merchant name appearing in the OTP message is not where I did the transaction?
 
If you have received an OTP and neither you nor your Add-on cardholder has initiated the online transaction at the merchant and for the amount as specified in the OTP message, please call the SBI Card helpline at 39020202 immediately.

The page where I input the OTP is showing a different mobile number (last 3 digits) what should I do?
 
Please log on to www.sbicardcom or call the SBI Card helpline at 39020202 to update your registered mobile no. Once you have updated your mobile no., you will start receiving the OTP for online transactions after 28 hours.

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