We have a Happy ending story when we made a purchase with Homeshop18 and this is being narrated as a personal experience for people to get started with online shopping.
We had ordered a Helicopter for our children and mind it this was our 3rd order of helicopter. Earlier versions we bought from the shelf and they refused to fly and landed on ground in just a matter of few hours.
On children demand we booked a helicopter online for which picture is given in adjacent image and prayed to God that this time it should fly.
Now finally the product landed and on making it fly we realised that a pin was missing in the top rotor part and because of which the helicopter was not flying properly. We lodged a complaint at Homeshop 18 toll free number and we were Happy to see that a reverse pick up guy arrived on our doorstep to collect the product in 24 hours. He issued us a receipt and we were again in for a surprise when we found that new product has been delivered at our house flat within a matter of 10 days.
Children were happy as this helicopter was flying and best part was that the product being defective was replaced without any problem and we are happy as we found Homeshop 18 customer service responsive.