Capita PLC provides business process outsourcing and professional services in the United Kingdom and Ireland. The company operates in five divisions: Life and Pensions Services; Integrated Services; Insurance and Investor Services; Professional Services; and ICT, Health, and Business Services. The Life and Pensions Services division provides life and pensions outsourced administration services comprising open and closed books of individual life and pensions policies and occupational pension schemes. The Integrated Services division offers central government contracts, property consultancy, contact centers, and portfolio of human resources (HR) services consisting of resourcing business, integrated HR solutions, HR and payroll administration, learning and development, and outplacement services. The Insurance and Investor Services division provides financial services to corporate and consumer markets, which include share registration, fund administration and insurance policy and claims administration, financial advisory and treasury services, insurance services for motor, and household and pet insurance products, as well as trust administration and fiduciary services across a range of tax jurisdictions. The Professional Services division offers children services; outsourced administration services; strategic advice and interim support services; and information and communications technology (ICT), and software solutions and support. The ICT, Health, and Business Services division provides health, business travel administration, hotel booking, meetings management, conferences, and consulting services. It also offers radio network services, communication systems to the emergency services and to central and local governments, and customer services management to clients related to customer contact administration and fulfillment activities. The company was founded in 1984 and is headquartered in London, the United Kingdom.
The Capita Group Plc has been selected by the BBC as its preferred partner to administer the TV Licensing service for an 8 year term under a contract expected to be worth approximately GBP 560 million. The contract is due to be signed in early December with a commencement date of 1 July 2012. Capita will re-engineer the current service delivery model and harness advances in technology and analytics to increase the TV Licensing revenues collected, while also reducing the current servicing costs. The new contract represents cost savings of over GBP 220 million for the BBC over the life of the contract. Capita will be working closely with iQor and CSC and in partnership with the BBC to create an innovative, customer-focused service that can be delivered more cost effectively while consistently meeting the high expectations of the BBC and its customers. iQor's cash payment services will be fully integrated with the wider service to create an optimal end-to-end service and CSC will continue with modernizing the existing IT systems to create greater flexibility to meet future requirements.
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