Why Is SBI Warning Customers About Mobile Number Change Fraud?
About the caution notice
SBI has released an important public advisory cautioning users about a rising fraud pattern where scammers attempt to replace a customer’s registered mobile number with their own. This method allows fraudsters to intercept OTPs, access bank accounts, and initiate unauthorized transactions. The bank has clarified that it never contacts customers for PPO verification or mobile number change over phone, SMS, WhatsApp, or links.
This alert carries strong relevance for senior citizens and pensioners, who are often targeted with fake “PPO verification” messages.
How fraudsters trap users
- Fake calls/SMS claiming “faster PPO processing” or “verification pending”.
- Threats that pension will be blocked if action is not taken immediately.
- Fraud links sent via SMS/WhatsApp asking for verification.
- Attempts to extract personal banking details.
- Efforts to replace the customer’s registered mobile number with a fraudulent one.
How SBI recommends staying safe
- Never share ATM PIN, OTP, password, or personal/financial details.
- Install/update banking apps only from official app stores.
- Call customer care or visit your home branch if you receive suspicious messages.
- Use Cybercrime Helpline 1930 for reporting fraud attempts.
- Read SMS/email alerts carefully and avoid unknown links.
- Your registered mobile number is the key security layer—never allow it to be changed through unofficial channels.
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Investor takeaway
SBI’s fraud alert reinforces how critical mobile number security has become in digital banking. Fraud tactics are evolving, but staying vigilant and avoiding unknown calls, links, or claims of “verification pending” can prevent large-scale financial loss. Always rely on official channels and avoid sharing sensitive information under any circumstances.
Access more updates anytime at Indian-Share-Tips.com, which is a SEBI Registered Advisory Services.
Related Queries on Bank Security
- Why mobile number security matters in banking
- How cybercriminals use OTP theft techniques
- How to identify fake banking calls and messages
- Why seniors are targeted in pension-related frauds
- How to verify SBI communications safely
