The Flipkart business model has been explained in detail and one need to understand their T&C for replacement. The terms and conditions for replacement are as appended below. This is straight from their site:
- All products sold at Flipkartcom are covered under our 30 Day Replacement Guarantee. Notify us of any problems, damages or defects within 30 days from the date of delivery, and we will issue a brand new replacement to you at no extra cost.
- All Electronics are Insured against theft and damages incurred during transit. If you receive a package that is open or looks to have been tampered with, do not accept it. Contact Flipkart Customer Care.
Their customer support number is 1800 102 3547 which is a toll free number and they will replace same within 30 days from the date of delivery. The defective product or part will be recalled and a replacement will be shipped immediately.
Word of Caution
Do check out with them properly before you undertake a purchase especially in electronic items as a number of complaints have been made by users against them for not fulfilling their listed T&C.
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