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Indian Airlines Ticket Cancellation Charges & Procedure

If you have booked a ticket through online medium and have a change of plan, be ready to pay cancellation charges (approx Rs 1058/- per leg) which will be levied irrespective of how much time frame you provide them. Do remember to check cancellation charges as they may be more if you are using more leg of journies. LTC for govt servants has different cancellation and change of dates rates.

However, if you have booked for full fare ticket, than probably different rules for cancellation exists. However for majority this post will help them out.

Call Airindia Toll free number and for India is 18001801407 and also send a mail to ecommerce@airindia(dot)in

We were able to cancel ticket by calling 18001801407 and told that refund will take 14 days to get processed and also advised to cancel ticket for faster refund by using the web login procedure which we might have had used while booking the ticket. Pl read following instructions which we received on sending a mail at above mail id.


No-show charges would be applied if the booking is not cancelled
- One Hour prior to scheduled departure --- for Domestic Bookings
- 24 hours prior to scheduled departure --- for International Bookings

Customer Support Numbers :

Toll Free Number : 1800 180 1407 (from all MTNL/BSNL lines)
and Mobile / landline Numbers of most Private Telecom Operators

USA Toll Free Number :1800 223 7776
Canada Toll Free Number :1800 625 6424

UK :44 207 760 3290 (Local)

Paris :0033-1-76545741 (9am to 9pm) (Local)

Frankfurt :0049-69-12009821 (9am to 9pm) (Local)

Australia Toll Free Number :1800 247 463

Singapore :00-65-62259411 (Local)

For callers from all foreign locations (International Chargeable Calls)

For callers from any location other than India, the AI Contact Centre can
also be reached through +91-22-25818515 and +91-44-66921455. All calls
made to these numbers are chargeable to the callers by their telecom
service provider as per applicable international call rates.

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