Increased claim period
Our Buyer Protection claim period for tangible items will be extended from 45 days to 180 days, which is now inline with credit card chargeback schemes. This means your customers will have more time to make a claim, giving them more confidence in shopping with you.
If a customer has received an item that is confirmed counterfeit, they may not be required to return the item to receive a full refund.
Custom made orders
Our Buyer Protection policy covers custom made orders, if the item is not received by the buyer.
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