On lodging the complaint, they will send you a form in email which needs to be filled and packed inside the product being returned. You do not have to pay for the product being returned as it is picked under reverse shipment policy.
The reverse shipment process for products is as follows:
1. Pack the product in a travel worthy condition AND INCLUDE the RETURNS FORM in the packed product. (REFUNDS WILL NOT BE PROCESSED WITHOUT THE RETURNS FORM)
2. Please address the package to the address as mentioned below: Address for shipment: The Returns Desk 10, Basement, Local Shopping Complex, Pushp Vihar, Madangir, Near Saket, New Delhi 110062.
3. Contact Groupon product replacement agency - Blue Dart, depending on your city Mumbai 18602331234 Bangalore 80-25021234 Delhi NCR 18602331234 Kolkata 33-22881234 Pune 20-26161234 Chennai 44-28241234 Hyderabad 40-66161234 Jaipur 141-5191900/5114696/5142003 Ahmedabad 1860233123 Chandigarh 172-4681300/4681200/4371200 Panchkula 172-4681300 Mohali 172-4017070/71/72 Ludhiana 161-4681324/4681300
4. Provide them our account number 114144 (FRIDAY MEDIA PVT LTD-REVERSE) so that the shipment charges are borne by us.
5. Call Groupon toll free number and provide the AWB number used for shipping the product (This will be given to you by Blue Dart) Please update us with the reversed AWB# within 48 hours. Groupon will initiate the refund in Groupon Credits of Rs.499.00 in your Groupon Account. This is valid for 1 year and can be used to buy any deal on their website.
Overall full marks for the good service but it would have had been better had they ensured the reverse pick up guy picks up defective product from your home like Homeshop18 return procedure. Moreover select cities have return facility available free of cost. However they are also shrewd marketers as they launched onions at Rs 9 scheme which was a big hoax.