It is now etched in the History that IndiGo which is a small player and is just 6 years old airline and it has beaten Jet Airways and has emerged as the airline with the largest market share.
IndiGo has operated 19,000 flights more than Jet Airways and its low-cost brand Jet Konnect. IndiGo had a 27% market share in July, up 1% from June while Jet Airways, founded two decades back, had a 26.6% market share, according to DGCA figures. Jet Airways need to get their act together and only than they can get their lost market share.
However we have seen the services of Indigo as they are thriving only on being a low cost carrier and they are insensitive to the needs of the clients. We were witness to a tussle between a Muslim brethren from J&K and he had missed its flight as Indigo rescheduled their flight and the sms did not reach that particular customer.
However we saw hated arguments between Indigo officials and the client and the officials of Indigo were not ready to place him on any alternate flight. So finally we could not stand the argument and had to take the side of our Muslim brethren from J&K and seeing the commotion being created; Indigo finally caved and gave him an alternative flight.
We were even perplexed when we saw an image of an Indigo official in Business Today where an executive of Indigo was shouting with a customer and underneath it was given a one liner that it is the order of the day and they do not get carried away with it. So profitability is their prime goal as compared to customer satisfaction.