In order to change the phone number registered with bank, one can visit bank ATMs as well as AXIS bank Branches for changing the mobile numbers.
They do not accept phone number change request through email and they replied that they would not be able to change the mobile number through an email, prioritizing the security concerns over convenience. They say that it is to protect the customer’s interests.
For any further assistance or clarifications, kindly call Axis bank at toll free Phone Banking helpline numbers 1800-233-5577, 1800-209-5577 and 1800-103-5577 or write to them at customer.service@axisbank(dot)com. Customers outside India can call Axis bank on Phone Banking services by dialing 91-22-27648000 (Kindly note this number is not toll free).