Which IT Models Will Thrive as Services Slow?
Why some technology businesses falter while others scale
The market is signalling a structural shift in enterprise technology spending. Longer sales cycles, closer procurement scrutiny and a preference for outcome-based commercial terms are weighing on traditional time-and-materials IT services. At the same time, cloud-native tooling, automation and platform economics are creating durable advantages for companies that can productise capability and convert usage into recurring revenue. The divergence is not cyclical alone — it is a change in client behaviour and vendor sourcing that rewards repeatable, measurable value.
Platform and product-first businesses exhibit several repeatable traits: a high share of recurring revenue that smooths quarter-to-quarter volatility; improving gross margins as scale increases; network effects and proprietary data that raise switching costs; and the optionality to monetise adjacent services. These features create cleaner free-cash-flow pathways than pure services models, which often face substitution risk and margin compression when clients consolidate vendors or demand fixed-price, outcome-oriented deliveries.
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Quick-commerce and integrated marketplaces deserve special attention. Consumer habits prioritising convenience and immediacy are sticky — platforms that own discovery, checkout and last-mile logistics capture more frequent visits and greater share-of-wallet. Merchant relationships and granular transaction data allow these platforms to layer merchant tools, ad monetisation and embedded finance, improving lifetime value per user and per merchant and creating durable cross-sell opportunities for payment and lending products.
Fintech rails and embedded finance are becoming strategic moats for platform plays. Firms that control low-friction payment flows or the developer-facing integration layer gain access to transaction-level signals that can be monetised through lending, insurance distribution or value-added services. Regulatory clarity, scale and execution discipline are the primary risks, but the capacity to convert payment data into annuity-like revenue streams is a powerful competitive advantage for product-led firms.
Given the structural rotation, priority sectors include product-led IT platforms and SaaS, payments infrastructure and embedded finance, renewables with contracted cashflows, organised healthcare chains, and select travel and leisure franchises positioned to capture recovering discretionary demand. These segments typically offer clearer visibility into recurring revenue and better prospects for cross-selling adjacent products than commodity services outfits.
Execution matters more than headline growth. Before allocating capital, validate durable unit economics: is recurring revenue the majority of sales; does net revenue retention exceed 100 percent; are gross margins expanding with scale; and is customer-acquisition-cost payback improving materially? Also examine client concentration, go-to-market efficiency and whether product development is creating genuine differentiation rather than feature parity. These operational signals separate transitory winners from durable compounders.
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Valuation discipline is essential. Premium multiples for product companies are justified only when operational improvement — retention, margin expansion and predictable ARR growth — is visible and sustained. For renewables and infrastructure, prioritise contracted revenues, credible counterparties and conservative construction and financing plans. Use tactical pullbacks to build positions incrementally rather than chasing momentum at lofty multiples.
Risks include regulatory shifts that affect pricing or data governance, competitive pricing pressure that compresses margins, and execution misses that delay monetisation of platform features. Maintain diversification, stress-test balance sheets and monitor customer concentration closely. Operationally, favour management teams with a track record of disciplined capital allocation and a clear focus on improving unit economics rather than purely growing top line.
Practically, use a metrics-led checklist when pruning or adding names: (1) revenue recurrence and ARR quality; (2) net revenue retention trends; (3) improving gross margins with scale; (4) manageable customer concentration; and (5) balance-sheet resilience during cyclical stress. Pair strategic exposures with hedges sized to event risk — earnings, regulation or macro shocks — and keep a tactical cash buffer to accumulate on meaningful corrections.
Investor Takeaway
Indian-Share-Tips.com Main Analyst Gulshan Khera, CFP®, who is also a SEBI Regd Investment Adviser, observes that the shift from labour-intensive services to scalable, product-led models is accelerating and that investors should prioritise recurring revenue, improving unit economics and balance-sheet resilience while using options tactically to protect downside during rotation periods.
Related Queries
How Should Investors Assess Product Companies Versus Traditional IT Services?
Why Are Fintech Rails and Embedded Finance Critical for Long-Term Value Capture?
What Option Strategies Best Protect Portfolios During Rotation from Services to Platforms?
SEBI Disclaimer: The information provided in this post is for informational purposes only and should not be construed as investment advice. Readers must perform their own due diligence and consult a registered investment advisor before making any investment decisions. The views expressed are general in nature and may not suit individual investment objectives or financial situations.











