BSNL - Imp Phone Numbers & Information of Use

We provide below information related to BSNL which you will find handy to get the optimum service from BSNL. BSNL is a like a sleeping giant which if wakes up from its slumber can perform wonders. It is difficult initially to get the service started from them, but once it is activated the service is good.

You can use the following information to enhance your satisfaction level with BSNL as we can keep them cursing them for their awful service at times.

For Fault Repair, Dial: 198 For Customer Care & Billing enquiry,Dial: 1500
Further Details of Customer grievance redressal mechanism is available at their website www.bsnl.co.in.

How to Pay BSNL telephone bills?

Telephone Bills can be paid by Cash / Cheque / DD / Debit / Credit Cards at the following centers.
(a) All Online Cash Counters and Customer Service Centres of BSNL.
(b) All Head Post Offices and designated Sub / Branch Post Offices up to Pay By Date.
(c) E-Seva Counters up to 3 days after Pay By Date.
(d) All branches of Syndicate / Indian Bank / UTI ATM.
(e) Tech Process / Bill Desk (ECS)/ ICICI Gateway (Credit / Debit Cards).
(f) Payment can also be made through ECS and Internet Banking. You can check the procedure for online payment procedure for BSNL Bills here.

Cheque / DD May be drawn in favour of AO (Cash), BSNL, Calcutta Telephones for making payment at BSNL Bill Collection Centres & CTOs / DTOs.  Telephone Bills will be accepted in CASH up to Rs 5000/-.

How to Get your Billing Address changed?

For Change of Billing Address, Kindly approach AO(TR) / Commercial Officer of your exchange area.

Misc Notes

(a) No Migration fee is chargeable for migration to any tariff plan.
(b) No increase is permissible in any item of tariff for a period of SIX months from the date of enrolment of a subscriber under a tariff plan.
(c) No charge to be levied for any service without explicit consent of the consumer.
(d) Refund of Security Deposit for providing telephone service to be made, within 60 days of closure of telephone connection, Otherwise eligible for interest @ 10% Per Annum.
(e) Please logon for tariff Plan and Financial implications on site.
(f)Broadband Toll Free Help Desk Number -1800 424 1600VI)
(g) Dial 1960 to know the name and address of the customer and STD Codes / 60 seconds pulse rate

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