Avaya Global Connect, incorporated in the year 1986, manufactures electronic private automatic branch exchange (EPABX) and provides services such as software integration, installation, commissioning and service support. During the year 2004-05, the company went through a transition from a Tata company (Tata Telecom) to an Avaya company(Avaya GlobalConnect). As a result of the change in the shareholding of the company from `Tata` to `Avaya`, the company has become a subsidiary of Avaya, USA. Avaya has technical collaboration with OKI Electric company, Japan. The company diversified into manufacturing multiple access radios and point-to-point digital radios, supplied to the Indian Railways, DoT, etc. It also manufactures voice processing systems, digital paradigm exchanges with the latest features like ISDN compatibility, ADPCM transcoders, 10 channel digital UHF radios, etc.
Avaya Global Connect is an enterprise converged communication solutions provider in India. With a workforce of 500 employees, it provides a comprehensive suite of converged solutions, contact center solutions and customer services. A provider of contact center solutions with over 60 per cent market share, Avaya GlobalConnect is also into telephony and video communication solutions provider. Its customer base for converged communications solutions includes Accenture, American Express, Aviva, Citibank, Daksh, Dell, IBM, Indian School of Business, JP Morgan, Morgan Stanley, Oracle, Standard Chartered Bank, Tata-AIG, Wipro-Spectramind et al. It has an extensive distribution network comprising over 50 systems integrators, channel partners and dealers.
The company has GlobalConnect Australia as its wholly owned subsidiary incorporated in September 2004 and shares strategic alliances with systems integrators such as IBM, HP, Netsol, HCL Infosystems and Servion. It has a distribution network of 58 business partners comprising systems integrators, value-added resellers and channel partners. The company plans to venture into eCommunications by entering into foreign markets and is to launch UMS (Unified Messaging Service) in India which will be aimed at converting voice messages, SMS, phone calls, fax or any other form of message into a form which fits the user`s device. Financials The company disclosed fall of 47.22% in consolidated net profit on y-o-y basis to Rs 57.30 million, while total income fell 3.63% y-o-y basis to Rs 1.33 billion for the quarter ended December 2010.
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